Privacy Policy

Introduction

Brink Media Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Data Controller

For the purposes of the UK GDPR, Brink Media Ltd is the data controller. This means we determine the purposes and means of processing your personal data.

Contact Details:

• Company: Brink Media Ltd
• Company Number: 10714731
• Registered Address: Fairfield Enterprise Centre, Lincoln Way, Louth, Lincolnshire, England, LN11 0LS
• Email: hello@brinkagency.co.uk

Information We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

• Contact Information: Name, email address, phone number, and company name when you fill out our contact form or subscribe to our newsletter.
• Project Information: Details about your project requirements, budget, and timeline when you enquire about our services.
• Communications: Records of correspondence if you contact us via email, phone, or social media.

Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, and device type.
• Usage Data: Pages visited, time spent on pages, referring website, and other diagnostic data.
• Cookies: We use cookies and similar tracking technologies. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Processing enquiries, delivering projects, and managing client relationships.
• To communicate with you: Responding to your enquiries, sending project updates, and providing customer support.
• To improve our website: Analysing how visitors use our site to enhance user experience and functionality.
• To send marketing communications: With your consent, sending newsletters, promotional materials, and updates about our services.
• To comply with legal obligations: Meeting our regulatory and legal requirements.

Legal Basis for Processing

Under the UK GDPR, we must have a legal basis for processing your personal data. We rely on the following legal bases:

• Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., marketing communications).
• Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.
• Legal Obligation: Where processing is necessary to comply with a legal obligation.

Sharing Your Information

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that help us operate our business, such as hosting providers, email service providers, and analytics services.
• Professional Advisers: Lawyers, accountants, and other professional advisers as necessary.
• Legal Requirements: Government bodies, law enforcement, or other third parties where required by law.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.

We do not sell your personal data to third parties for marketing purposes.

International Data Transfers

Some of our third-party service providers are based outside the UK and European Economic Area (EEA). When we transfer your personal data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

• Transfers to countries with adequacy decisions from the UK government.
• Standard contractual clauses approved by the UK Information Commissioner's Office (ICO).
• Other appropriate safeguards as required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact form submissions: 3 years from the date of submission, unless you become a client.
• Client records: 7 years after the end of our business relationship for legal and accounting purposes.
• Newsletter subscribers: Until you unsubscribe or request deletion.
• Website analytics data: 26 months (Google Analytics default retention period).

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@brinkagency.co.uk. We will respond to your request within one month.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Regular security assessments and updates to our systems
• Access controls limiting who can access personal data
• Secure storage and transmission of sensitive information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Complaints

If you have any concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@brinkagency.co.uk
• Address: Fairfield Enterprise Centre, Lincoln Way, Louth, Lincolnshire, England, LN11 0LS
• Website: Contact Page